Shipping & Delivery

At Emas MAX, we take care to ensure your jewellery is securely packed and delivered safely to you.

Shipping Coverage & Charges

We currently offer delivery within West Malaysia (Peninsular Malaysia).

A flat shipping fee of RM10 per order applies to all deliveries within West Malaysia.

All orders are delivered via GDEX.

Order Processing

Orders will be processed after payment has been successfully received and verified.

Please allow 1–2 working days for us to prepare and dispatch your order. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Once your order has been dispatched, delivery within West Malaysia generally takes approximately 1–3 working days, depending on your location.

Delivery times are estimates and may be affected by public holidays, peak periods, courier service areas, weather conditions or other circumstances beyond our control. GDEX's published service standard for regular service areas within Peninsular Malaysia is 1–3 working days. 

Order Tracking

Once your order has been dispatched, a GDEX tracking number will be provided so that you can track your delivery.

Your parcel can be tracked through the GDEX tracking page.

Shipping Information

Please ensure that your recipient name, delivery address and contact number are complete and accurate when placing your order.

Emas MAX will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If a parcel is returned to us due to an incorrect address, unsuccessful delivery attempt or the recipient being unavailable, an additional shipping fee may apply for re-delivery.

Receiving Your Order

As jewellery is a high-value item, we strongly recommend that you or an authorised person be available to receive the parcel.

Upon receiving your parcel, please check that the packaging is intact before accepting the delivery. If you notice any signs of damage or tampering, please take photos or videos of the parcel and contact Emas MAX as soon as possible.

Delayed or Lost Parcels

If your parcel is significantly delayed or appears to be lost in transit, please contact us. We will assist you in checking the delivery status and, where necessary, raise an investigation with GDEX.

Any resolution for a parcel confirmed as lost or damaged during transit will be handled after the courier's investigation has been completed.

Need Help?

If you have any questions regarding your order or delivery, please contact the Emas MAX team.